Question 1

Do QR codes expire?

Accepted Answer

Static QR codes never expire — they work forever automatically because the destination is encoded directly. Dynamic QR codes from Lifetime QR Codes also never expire after the one-time payment. There is no expiration date, no renewal required, and no time limit.

Question 2

Can a QR code stop working?

Accepted Answer

A QR code can stop working if: (1) it's from a subscription service and you cancel payment, (2) the platform shuts down, or (3) the destination URL goes offline. With Lifetime QR Codes, your codes continue working indefinitely after the one-time payment — even if you never log in again.

Question 3

What happens to my QR codes after 5 or 10 years?

Accepted Answer

They keep working. There is no time limit on Lifetime QR Codes. Our business model is designed for long-term operation: one-time payments fund infrastructure costs upfront, so there's no financial pressure to expire old codes.

Question 4

Why do other QR codes expire?

Accepted Answer

Most QR platforms use subscription models — pay $10-99/month, and your codes work. Stop paying, and they die. This creates recurring revenue for the company but leaves customers hostage. We chose a different model: pay once, own forever.

Question 5

Is there any renewal required?

Accepted Answer

No. After the one-time $29 payment for a dynamic QR code, there is nothing to renew. No annual fee, no monthly fee, no hidden charges. The code is yours permanently.

Question 6

What if your company shuts down?

Accepted Answer

We commit to providing at least 6 months advance notice and data export tools so you can migrate your links. Our one-time payment model means we're not dependent on recurring revenue, which actually reduces shutdown risk compared to subscription-based competitors.

Question 7

Is this a legitimate company?

Accepted Answer

Yes. Lifetime QR Codes is a product by a registered legal entity focused on providing permanent digital tools. All payments are processed through Stripe, the industry-standard payment processor used by Amazon, Google, and Shopify.

Question 8

How do I know my payment is secure?

Accepted Answer

All payments are processed through Stripe, which handles payments for companies like Amazon, Google, and Shopify. We never see or store your credit card details. Every transaction is protected by 256-bit SSL encryption.

Question 9

Can I contact someone before purchasing?

Accepted Answer

Absolutely. Email support@qrtrac.com with any questions. We typically respond within 24 hours on business days and are happy to answer pre-sales questions.

Question 10

How much does a QR code cost?

Accepted Answer

Static QR codes are 100% free forever. There is no cost to create them and they never expire. Dynamic QR codes (editable & trackable) cost a one-time fee of $29 per code. You pay once and own the code for life. There are no monthly subscriptions, no renewal fees, and no hidden costs.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and local payment methods through Stripe where available.

Question 12

What is your refund policy?

Accepted Answer

Because our permanent QR codes are immediate digital assets and we don't charge recurring fees to subsidize returns, we generally do not offer refunds. We want you to be 100% comfortable before committing, so we highly recommend starting with a single QR code ($29) to test our platform. Once you're satisfied with how it works for your project, you can then purchase larger volumes with confidence.

Question 13

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay. No monthly fees, no yearly fees, no scan limits, no overage charges, no forced upgrades. $29 for a dynamic QR code is the complete and final price.

Question 14

Do you charge for scans?

Accepted Answer

Never. Every QR code includes unlimited scans forever. There are no usage-based fees, no overage charges, and no scan limits. Scan as much as you need.

Question 15

Can I export my QR codes?

Accepted Answer

Yes. You can download QR codes in PNG, SVG, PDF, and EPS formats. All paid codes can be exported at any resolution needed for printing.

Question 16

What is the difference between dynamic and static QR codes?

Accepted Answer

Static codes encode the destination directly — the URL is in the pattern itself. They can't be edited but work forever without any servers. Dynamic codes point to our redirect server, allowing you to change the destination anytime without reprinting the code.

Question 17

Is this different from 'dynamic QR codes' at other sites?

Accepted Answer

Similar technology, different business model. Other sites charge monthly for dynamic codes — cancel and the code dies. Our dynamic codes are permanent: pay $29 once and the code works forever, even if you stop using the service.

Question 18

Can I edit the destination of a printed QR code?

Accepted Answer

Yes, if it's a dynamic QR code. You can change where it points at any time through your account. Static codes cannot be edited after creation because the destination is encoded directly into the pattern.

Question 19

Which type should I choose?

Accepted Answer

Use dynamic codes for anything you might need to update: marketing campaigns, product links, promotions. Use static codes for fixed content like WiFi passwords or simple text that will never change.

Question 20

What data can I track with dynamic QR codes?

Accepted Answer

Scan counts, geographic location (country/city), device type, operating system, browser, and timestamp of each scan. All data is available in real-time through your user portal.

Question 21

Is the tracking included in the price?

Accepted Answer

Yes. Every dynamic QR code includes full tracking capabilities at no extra cost. There are no premium tiers or analytics upgrades to purchase.

Question 22

Is your tracking GDPR compliant?

Accepted Answer

Yes. We track aggregate, anonymous data only. We don't track personal identities or collect PII from people scanning your codes. You have full control over what data is stored.

Question 23

How long is scan history kept?

Accepted Answer

Forever. We never delete your analytics data unless you explicitly request it. Your scan history is part of your permanent access.

Question 24

Do I need an account to create a QR code?

Accepted Answer

No account needed for static QR codes — create and download instantly. For dynamic codes, you'll create an account to manage your codes and access tracking.

Question 25

What file formats can I download?

Accepted Answer

PNG (raster), SVG (vector), PDF, and EPS. Vector formats (SVG, EPS) allow you to print at any size without quality loss. We recommend SVG for professional printing.

Question 26

Can I add my logo to a QR code?

Accepted Answer

Yes. Our generator includes full customization: upload your logo, choose colors, select patterns and corner styles. High error correction ensures scannability even with a logo.

Question 27

What size should I print my QR code?

Accepted Answer

Minimum 2cm x 2cm (about 0.8 inches). Larger is better for scanning from distance. Ensure high contrast between the code and background. Test before mass printing.

Question 28

Why is my QR code not scanning?

Accepted Answer

Common issues: printed too small (minimum 2cm), low contrast, blurry printing, or the destination URL is broken. Check these first. For dynamic codes, verify the URL in your account.

Question 29

How do I get support?

Accepted Answer

For technical help, the fastest way is to open our Live Support Chat. You can also email support@qrtrac.com. We typically respond within minutes on business days.

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